Exchange Policy

At ForugoGlobal, we are committed to ensuring your satisfaction with every purchase. If you receive a defective or incorrect product, our exchange process is designed to be simple and efficient.

How to Request an Exchange

  1. Submit a request within 7 days: Contact our support team as soon as possible after receiving the product.
  2. Provide order details and evidence: Include your order number, product details, and supporting photos showing the defect or error.
  3. Approval and replacement: Once your request is reviewed and approved, we will arrange a replacement shipment promptly.

Note: Exchanges are subject to stock availability. If the requested item is out of stock, our team will contact you to discuss alternative solutions, including refunds or store credit.

Our goal is to make the exchange process smooth and transparent, ensuring you receive the correct product in excellent condition.

 

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