Orders & Returns ForugoGlobal
Find everything you need to manage your orders—tracking, returns, exchanges, refunds, and support—on our cross‑border B2B platform.
1. Order Process
After placing an order with a supplier on ForugoGlobal, you will receive an Order Confirmation Email containing the full details of your purchase. You can also see your order in Account > My Orders.
- Order ID & timestamp
- Product details & quantities
- Supplier and contact information
- Payment method & status
- Estimated delivery timeline
2. Order Tracking
For shipments where suppliers provide tracking, the tracking number and carrier link will appear right under your order details. Notifications are emailed at each major step—from confirmation to delivery.
- Real‑time tracking via the supplier’s logistics partner (e.g., DHL/UPS/FedEx)
- Tracking number displayed in My Orders
- Contact the supplier in‑thread for special shipping requests
Note: Tracking availability may vary by supplier and shipping method.
3. Returns Policy
As a B2B marketplace, return terms are defined by each supplier. Please contact the supplier first to request a return or exchange.
- Return window typically 7–30 days after delivery (per supplier policy)
- Items must be unused, in original packaging, with proof of purchase
- Supplier will provide the return address and instructions upon approval
Shipping costs: Return shipping is generally borne by the buyer unless the supplier states otherwise or the return is due to supplier error.
4. Damaged or Incorrect Items
- Document the issue with clear photos/videos of the goods and packaging.
- Contact the supplier from your order page within 7 days of delivery.
- If unresolved, open a dispute with ForugoGlobal Support and include evidence.
5. Refunds
- Refunds are issued after the supplier confirms the return (if applicable).
- Processing time: typically 7–15 business days depending on payment method.
- TT (telegraphic transfer) refunds depend on bank processing times and may take longer.
Refunds are returned to the original payment method unless stated otherwise.
6. Exceptions
- Custom‑made/personalized goods are non‑returnable unless defective.
- Clearance or special‑sale items may be non‑returnable.
- Hazardous or restricted items follow local regulations and supplier policies.
7. Need Help?
Can’t reach an agreement with the supplier? Contact ForugoGlobal Support with your Order ID and evidence files.
- Email: support@forugoglobal.com
- Hours: Mon–Fri, 09:00–18:00 (GMT+8)